BV Security

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Welcome to BV Security!

Customer Service

Shipping & Delivery
Orders will be shipped within 1-2 business days. All orders placed on weekends and holidays will be shipped the following business day. We are NOT liable for delayed shipping nor returned package due to incorrect, invalid, or an insufficient address. Address changes can NOT be requested once the order has been shipped out. Once we have shipped an order, the buyer will automatically receive the Delivery Confirmation Number. Please check your Bulk/Spam mailbox if you don't receive it. If a package is returned by the shipping company due to an insufficient address, we will notify you promptly. Please check your e-mail regularly.
Returns & Replacements
Products may be returned for refund or replacement within 30 days of the purchase date. Shipping costs are non-refundable unless the product is being returned due to our mistake. Defective products may be returned for repair up to 1 year from the purchase date. Repairs will be processed at our facility. Prior to any return, a Return Merchandise Authorization (RMA) must be obtained by contacting the seller. Any products returned to us without an RMA will be sent back to the buyer at his/her expense. The buyer is responsible for the cost of returning any merchandise. We will employ every resource to ensure that your return is processed promptly and without hassle. Please contact us at 1-847-235-6318 for any product or service issues.
Payment, Pricing & Promotions
  • We accept all major credit cards.
 
Warranty
Our store warranties this product and parts against defects in material for a period of (1) one year from the date of original purchase. Warranty does not cover service or replacements made necessary by any external cause including without limitation, rust, corrosion, lightning, fire, theft, acts of nature, negligence, misuse, abuse, alteration, installation, delivery, unauthorized repairs, power failure or shortage. During this period, we will repair or replace a defective product or part with a new or refurbished item. The buyer is responsible for all transportation and insurance charges for the product to our facility.
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Location

Mail to: Sales@bvsecurity.net

Phone: +1-847-235-6318

Address: 1680 Carmen Drive. Elk Grove Village, IL 60007

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